em·pa·thet·ic
/ˌempəˈTHedik/
adjective
- showing an ability to understand and share the feelings of another.
The 4 Stages of Empathic Listening
To prepare for empathic listening, Leal (2017) proposes ideas such as quieting the mind in order to focus fully on what the other is saying, listening fully and openly, and listening through the words.
According to Covey (2020), there are four stages of empathic listening, outlined below:
Stage 1: Mimicking content
This is the least effective stage of listening taught in active or reflective listening courses.
Stage 2: Rephrasing the content
This is somewhat more effective but remains limited to the verbal portion of communication.
Stage 3: Reflecting feelings
This stage includes not only what was said, but how the speaker feels about it.
Stage 4: Rephrasing content and reflecting feelings
This stage incorporates both the second and third stages of the golden nugget of communication.
Empathic Listening vs Active Listening
In the field of communication, there are various types of listening. Some require more skill and patience than others.
Active listening
Active listening is identified as a way of listening instead of a type of listening. This listening method focuses entirely on what the other person is saying. The listener then confirms the content of what was heard and the feelings the speaker projects about the message (Hybels & Weaver, 2015).
Some characteristics of active listeners include good eye contact, undivided attention, and patience. The active listener’s demeanor helps the speaker feel respected (Hybels & Weaver, 2015)
Empathic listening
This type of listening includes the mechanics of active listening and takes the listener a step further. The empathic listener begins with the intent to immerse themselves fully in the other person and what they are experiencing.
The moment of enlightenment from today
Good listeners are great communicators
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